Send Us a Message
Fill out the form below and we will get back to you as soon as possible.
Contact Information
Email Us
customsouvenirs@decorcraftco.com
We typically respond within 24 hours.
Call Us
+86 188 5970 7615
Our Location
Room 2503, Building 3, Baifu Haocheng, No. 666 Second Ring South Road, Chengxiang Town, Anxi County, Fujian Province
Customer Support
Questions about products, orders, or services? We're here to help.
Photo Guidance
Not sure which photo works best? We'll help you choose a clear image that captures the people, pets, and details that matter most.
Secure Checkout
Your payment and personal information are protected throughout a safe and secure checkout experience.
Thoughtfully Personalized
Every keepsake is created from your photo with careful attention to familiar expressions, meaningful details, and personal character.
Personal Customer Care
From photo submission and customization questions to delivery support, our team is here to guide you at every step.
Need Help?
Frequently Asked Questions
Find quick answers to some of the most common questions about shopping with DecorCraftCo.
-
Choose your keepsake style and customization options, then upload your reference photos or artwork and share any special instructions. We review the details, prepare your 3D design, and send a preview for your approval before production begins.
-
Our keepsakes are made with carefully selected 3D-printing materials chosen for detail, durability, and a high-quality finish. Available material and finish options may vary by product, so please check the product page or contact us before ordering if you have a specific preference.
-
Depending on the design, you can personalize details such as names, dates, messages, colors, poses, dimensions, and display styles. You may also provide photos or reference artwork to help us create a meaningful 3D keepsake tailored to your story.
-
Yes. For personalized orders, we provide a digital preview or design confirmation when applicable. Please review the preview carefully and share any requested changes before approving production, because customization details cannot always be changed after printing begins.
-
Production time depends on the complexity of the design, preview approval, material, and order volume. Estimated processing and shipping times are shown on the product page or provided with your quote. You will receive tracking information when your order has shipped.
-
Please contact us as soon as possible with your order number and clear photos of the keepsake and packaging. We will review the issue and help with a replacement or suitable solution. If you need a design adjustment, contact us before production whenever possible, as approved custom orders may not be eligible for changes or cancellation.
