Privacy policy
Privacy Policy
Last updated: July 4, 2026
DecorCraftCo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). DecorCraftCo is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:
Contact Information
This may include your name, address, billing address, shipping address, telephone number, and email address.
Financial Information
This may include payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment-related information.
Account Information
This may include information associated with your customer account, account preferences, settings, and authentication or security information.
Transaction Information
This may include products that you view, add to your cart, purchase, return, exchange, or cancel, as well as your order and transaction history.
Communications
This includes information that you provide when you communicate with us, such as when you submit a customer service or support request.
Device Information
This may include information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information
This includes information about how and when you access, use, or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from You
We collect information directly from you when you create or use a customer account, access or use the Services, place an order, communicate with us, or otherwise provide information to us.
Automatically Through the Services
We may automatically collect certain information from your device when you use the Services or visit our website, including through cookies and similar technologies.
From Service Providers
We may receive personal information from service providers that provide technology, payment, fulfillment, analytics, customer support, or other services on our behalf.
From Business Partners and Other Third Parties
We may receive information from business partners and other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and use the Services, we may use your personal information for the following purposes:
Providing, Customizing, and Improving the Services
We use your personal information to provide the Services and perform our obligations to you.
This may include processing payments, fulfilling and shipping orders, remembering your preferences and products of interest, sending account or order-related notifications, processing purchases, returns, exchanges, or other transactions, managing customer accounts, arranging shipping, assisting with returns and exchanges, supporting customer reviews, and improving your shopping experience.
We may also use your personal information to better understand how customers interact with the Services and to improve or personalize our products, services, and website experience.
Marketing and Advertising
Where permitted by applicable law and based on your preferences or consent where required, we may use your personal information for marketing and promotional purposes.
This may include sending marketing or promotional communications and displaying advertisements for products or services on the Services or other websites based on your interactions with our store, such as products you previously viewed, purchased, or added to your cart.
You may manage your marketing communication preferences as described below.
Security and Fraud Prevention
We use personal information to help provide a secure shopping and payment experience, verify account or transaction activity, and detect, investigate, or take action regarding suspected fraudulent, illegal, harmful, or malicious activity.
We may also use information to protect the security and integrity of the Services, our customers, and others.
If you use a customer account, you are responsible for maintaining the security of your account access information and should not share your access credentials with others.
Communicating with You
We use your personal information to provide customer support, respond to your questions and requests, communicate about your orders, and maintain our business relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, legal obligations, or valid legal processes.
This may include responding to requests from law enforcement or government authorities, participating in legal proceedings, investigating potential violations of our policies or terms, and protecting or defending the Services and the rights of DecorCraftCo, our customers, or others.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy.
These circumstances may include:
- Shopify and service providers that perform services on our behalf, including payment processing, information technology, data analytics, customer support, cloud storage, order fulfillment, shipping, and transportation services.
- Business and marketing partners that assist us in providing marketing services or advertising, subject to applicable law and privacy requirements.
- Third parties when you direct, request, or consent to the disclosure of information, such as when information is required to arrange shipping or when you use a third-party social media or integrated service.
- Our affiliates or members of our corporate group, if applicable.
- Parties involved in a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
- Government authorities, law enforcement, courts, or other parties when disclosure is required to comply with applicable law, legal processes, enforce our terms or policies, or protect the Services and the rights of DecorCraftCo, our customers, or others.
Depending on your location, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising or similar purposes.
Our Relationship with Shopify
The Services are hosted and supported by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information that you submit through the Services may be transferred to and shared with Shopify and third parties that may be located outside of your country or region in order to provide and improve the Services.
We may also use certain Shopify enhanced features that use information from your interactions with our store, other merchants, and Shopify to help protect, develop, and improve our business and the Services.
In connection with these enhanced features, Shopify may process personal information relating to your interactions with our store, other merchants, and Shopify.
In certain circumstances, Shopify is responsible for processing this personal information and responding to requests regarding the exercise of privacy rights associated with Shopify's processing.
For more information about how Shopify uses personal information and the rights that may be available to you, please review the Shopify Consumer Privacy Policy.
Depending on your location, you may also exercise certain privacy rights through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties.
If you visit a website that is not affiliated with or controlled by DecorCraftCo, you should review that third party's privacy and security policies and terms of service.
We do not control and are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information provided by those third parties.
Information that you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms.
The inclusion of a third-party link in the Services does not necessarily mean that DecorCraftCo endorses the content, owner, or operator of that platform.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority or minimum age required by law in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below to request deletion of the information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.
Information Security and Retention
No security measure is perfect or impenetrable, and we cannot guarantee absolute security.
Information that you send to us may not always be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured communication channels.
We retain personal information for different periods depending on the purpose for which it was collected and processed.
Factors affecting retention may include whether the information is required to maintain your account, provide the Services, process or maintain transaction records, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights and Choices
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may only apply in certain circumstances. We may decline a request where permitted by applicable law.
Right to Access or Know
You may have the right to request access to personal information that we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information that we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information that we maintain about you.
Right to Data Portability
In certain circumstances and subject to applicable exceptions, you may have the right to receive a copy of personal information that we maintain about you or request that it be transferred to a third party.
Managing Communication Preferences
Where you have agreed to receive promotional email communications from us, you may unsubscribe at any time by using the unsubscribe option included in our marketing emails.
If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, orders, transactions, customer service requests, or other matters necessary to provide the Services.
Exercising Your Privacy Rights
You may exercise applicable privacy rights through the options available through the Services or by contacting us using the contact information below.
For more information about Shopify's processing of personal information and privacy rights relating to data processed by Shopify, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
We will not discriminate against you for exercising applicable privacy rights.
Where permitted or required by applicable law, we may need to verify your identity before processing your request.
You may also be permitted to designate an authorized agent to submit a request on your behalf.
Before accepting a request from an authorized agent, we may require evidence that the agent has been authorized to act for you and may require you to verify your identity directly with us.
We will respond to valid privacy requests within the time required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the contact information below.
Depending on your location, you may have the right to appeal a decision relating to a privacy request or submit a complaint to your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside of the country or region where you live.
Where required by applicable law, transfers of personal information from the European Economic Area or the United Kingdom to countries that have not been recognized as providing an adequate level of data protection may be protected through recognized transfer mechanisms, such as standard contractual clauses approved by the European Commission or equivalent mechanisms issued by the relevant United Kingdom authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on the Services and update the “Last updated” date.
Where required by applicable law, we will provide any additional notice required.
Contact Us
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us through our online customer service or by email at:
decorcraftco168@outlook.com
