Shipping policy
Shipping Policy
Last updated: July 4, 2026
Thank you for shopping with DecorCraftCo.
This Shipping Policy explains how order processing, shipping, delivery, tracking, and shipping-related issues are handled for orders placed through our store.
Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
During holidays, promotional periods, peak shopping seasons, or periods of unusually high order volume, processing may take longer than usual.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, where available.
Please review your shipping address carefully before placing your order.
If you notice an error in your shipping information, please contact us through our online customer service or email us at decorcraftco168@outlook.com as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to change the shipping address or other delivery information.
Shipping Destinations
DecorCraftCo ships to selected international destinations.
Available shipping destinations and delivery options may vary depending on your shipping address, product type, and other fulfillment considerations.
If shipping is not available to your address, you may be unable to complete checkout or may be contacted regarding your order.
Estimated Delivery Times
Estimated delivery times vary depending on the destination, shipping method, carrier operations, customs processing, local delivery conditions, and other factors.
International orders are generally estimated to arrive within 7–20 business days after shipment.
In some circumstances, delivery may take longer.
Delivery estimates are provided for reference only and are not guaranteed delivery dates.
Shipping and delivery delays may occur due to:
- Customs processing
- Carrier delays
- Public holidays
- Peak shopping periods
- Severe weather
- Local delivery disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
We appreciate your patience if a shipment is delayed due to circumstances outside our reasonable control.
Shipping Costs
Shipping costs, including any available free shipping offers or promotions, will be displayed during checkout where applicable.
Shipping rates and free shipping eligibility may vary depending on the destination, order, product, or promotional offer.
Any applicable shipping charges shown during checkout will form part of your order total.
Order Tracking
When tracking information is available, we will provide tracking details after your order has been shipped.
Please allow some time for the carrier's tracking system to update after shipment.
In some cases, tracking information may not update immediately or may temporarily remain unchanged while the package is moving between facilities or countries.
If you have concerns about your tracking information or your package appears to be significantly delayed, please contact our online customer service or email:
decorcraftco168@outlook.com
Please provide your order number so that we can review the shipment information.
Customs, Duties, and Import Taxes
International shipments may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country, customs authority, or local carrier.
Where duties, taxes, or similar charges are collected during checkout, the applicable amount will be shown as part of your order where supported.
Where such charges are not collected during checkout, additional charges may be assessed by the relevant customs authority or carrier in accordance with local laws and procedures.
Unless otherwise stated during checkout or required by applicable law, the recipient may be responsible for applicable customs duties, import taxes, or similar charges.
DecorCraftCo does not control charges imposed by customs authorities or local agencies.
We recommend reviewing the import requirements that apply in your destination country if you have concerns about possible customs charges.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If an order cannot be delivered because the shipping address is incorrect, incomplete, or unavailable, the package may be delayed, returned, or subject to additional delivery charges.
Please contact us as soon as possible if you discover an error in your shipping information.
We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.
Delayed Packages
International shipments may occasionally experience delays.
If your order has not arrived within the estimated delivery timeframe, please first review the latest available tracking information.
If the package appears to be significantly delayed or the tracking information has not meaningfully updated for an extended period, please contact us.
You can reach us through our online customer service or email:
decorcraftco168@outlook.com
Please provide your order number and any relevant tracking information.
We will review the available shipping information and work with you to provide a reasonable solution based on the circumstances.
Lost Packages
If you believe your package has been lost during shipping, please contact us as soon as possible.
We may review tracking records, delivery information, and other available shipment details and, where appropriate, contact the relevant fulfillment or shipping provider.
Depending on the circumstances and the results of our review, we may offer a replacement, refund, or another reasonable solution.
Please note that an order is not automatically considered lost solely because tracking information has temporarily stopped updating.
Damaged Packages
Please inspect your package and products when they arrive.
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- A description of the damage
- Clear photos or videos of the product
- Photos of the outer shipping packaging
- Photos of the shipping label, where possible
Please keep the damaged product and original packaging until we have completed our review.
Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another reasonable solution.
For additional information, please review our Return & Refund Policy.
Multiple Packages
In some cases, products from the same order may be shipped separately.
This may occur because products are processed or fulfilled separately.
If your order is shipped in multiple packages, you may receive separate tracking information and the packages may arrive at different times.
Receiving one package does not necessarily mean that the remaining products in your order are missing.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist you.
However, once an order has entered processing or has been shipped, we may not be able to modify or cancel it.
Please review our Return & Refund Policy for information about returns and refunds.
Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us through our online customer service or email:
decorcraftco168@outlook.com
When contacting us about an order, please provide your order number so that we can review your request more efficiently.
