Shipping policy
Shipping Policy
Last updated: July 4, 2026
Thank you for shopping with DecorCraftCo.
At DecorCraftCo, every product is individually customized and carefully created based on your submitted photos and requirements. Because each item requires a personalized design and production process, customized orders require additional crafting time before shipment.
Order Processing & Customization Time
Each customized product goes through a dedicated production process, including design preparation, 3D modeling, printing, finishing, quality inspection, and final packaging.
Please allow approximately 5–7 business days for our team to complete the customization and production process before your order is shipped.
For more complex custom designs or during periods of high order volume, production time may require additional time.
We will carefully complete each piece to ensure the best possible quality before shipment.
Shipping Time
Once your customized item has been completed and shipped, delivery time depends on the destination country, shipping method, carrier operations, customs clearance, and local delivery conditions.
International shipping typically takes approximately 8–12 business days after shipment.
Please note that international deliveries may experience delays due to circumstances outside our reasonable control, including:
- Customs processing
- Carrier delays
- Public holidays
- Peak shopping periods
- Severe weather
- Local delivery conditions
- Other unexpected transportation issues
Estimated Total Delivery Time
The estimated total delivery time includes both customization time and shipping time:
Customization & Production Time:
Approximately 5–7 business days
International Shipping Time:
Approximately 8–12 business days
Estimated Total Delivery Time:
Approximately 13–19 business days
Please understand that customized products require careful craftsmanship, and international shipping involves multiple transportation stages. While we always make every effort to complete and deliver your order as quickly as possible, exact delivery dates cannot be guaranteed.
Order Tracking
Once your order has been completed and shipped, we will provide tracking information when available.
Please allow some time for the carrier's tracking system to update after shipment.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us:
Email:
customsouvenirs@decorcraftco.com
Please include your order number so that we can review your shipment status and assist you.
Customs, Duties, and Import Taxes
International shipments may be subject to customs duties, import taxes, or other fees required by the destination country.
These charges are determined by local customs authorities and are outside of DecorCraftCo's control.
Customers are responsible for any applicable customs fees unless otherwise stated during checkout or required by applicable law.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully check your:
- Recipient name
- Shipping address
- City
- State or province
- Postal code
- Country
- Contact information
If incorrect or incomplete information causes delivery delays, additional shipping costs, or return of the package, we will make reasonable efforts to assist you, but cannot guarantee successful delivery.
Damaged or Lost Packages
Please inspect your package when it arrives.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Order number
- Clear photos or videos of the product
- Photos of the outer packaging
- Description of the issue
We will review the situation and provide an appropriate solution, which may include a replacement, repair, refund, or another reasonable resolution depending on the circumstances.
Contact Us
If you have any questions about your order, customization process, shipping, or delivery, please contact us:
Email:
customsouvenirs@decorcraftco.com
Our team will review your request and provide assistance as soon as possible.
