Shipping Policy

Last updated: September 1, 2026

Thank you for shopping with DecorCraftCo.

At DecorCraftCo, every product is individually customized and carefully created based on your submitted photos and requirements. Because each order requires a personalized design and production process, customized products require production time before they can be shipped.

Production Time

Production Time is the time required to prepare, create, inspect, and package your customized product before shipment.

Each customized order may include:

- Design preparation
- 3D modeling
- 3D printing or crystal engraving
- Finishing and assembly
- Quality inspection
- Final packaging

Our usual Production Time is approximately 4-7 business days.

More complex designs or periods of high order volume may require additional production time. We will complete each piece carefully to maintain the expected quality before shipment.

Transit Time

Transit Time is the time required for the carrier to transport your order after it has been completed and shipped.

Our usual Transit Time is approximately 15-27 business days after shipment for international orders.

Transit time may vary depending on the destination country, shipping method, carrier operations, customs clearance, and local delivery conditions.

Estimated Total Delivery Time

The estimated total delivery time includes both Production Time and Transit Time:

Total Delivery Time = Production Time + Transit Time

- Production Time: approximately 4-7 business days
- Transit Time: approximately 15-27 business days
- Estimated Total Delivery Time: approximately 19-34 business days

The estimated total delivery time begins after the order is placed and may be longer during peak shopping periods or when unexpected shipping delays occur. Exact delivery dates cannot be guaranteed.

Possible Shipping Delays

International deliveries may be delayed by circumstances outside of DecorCraftCo's reasonable control, including:

- Customs processing
- Carrier delays
- Public holidays
- Peak shopping periods
- Severe weather
- Local delivery conditions
- Incorrect or incomplete shipping information
- Other unexpected transportation issues

These delays do not necessarily indicate that an order has been lost. We will make reasonable efforts to assist with shipment-related questions.

Order Tracking

Once your customized order has been completed and shipped, we will provide tracking information when available.

Please allow some time for the carrier's tracking system to update after shipment. If the tracking information has not updated for an extended period or your package appears significantly delayed, please contact us at:

Email: customsouvenirs@decorcraftco.com

Please include your order number so that we can review your shipment status and assist you.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees required by the destination country.

These charges are determined by local customs authorities and are outside of DecorCraftCo's control. Customers are responsible for any applicable customs fees unless otherwise stated during checkout or required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order. Please carefully check the following details:

- Recipient name
- Shipping address
- City
- State or province
- Postal code
- Country
- Contact information

If incorrect or incomplete information causes delivery delays, additional shipping costs, or the return of a package, we will make reasonable efforts to assist you. However, successful delivery cannot be guaranteed, and additional shipping costs may be the customer's responsibility where applicable.

Damaged or Lost Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us within 7 calendar days of delivery and provide:

- Your order number
- Clear photos or videos of the product
- Clear photos of the outer packaging
- A description of the issue

We will review the situation and provide an appropriate solution, which may include a replacement, repair, refund, or another reasonable resolution depending on the circumstances.

If your package appears to be lost or has had no tracking movement for an extended period, please contact us with your order number and tracking information. We will review the shipment status and assist with the carrier inquiry where applicable.

Shipping Charges

Standard shipping is free on all orders where the destination is accepted at checkout. Any optional expedited service or surcharge will be shown before payment; if no such option is shown, it is not available for that order.

Delivery Destinations

We currently target delivery to the United States, United Kingdom, Canada, and Australia. Other destinations may be available when accepted by checkout. If an address cannot be served, checkout will not accept it or our team will contact you before production continues.

Carriers

The carrier is selected according to destination, service availability, and the order's fulfillment route. The specific carrier is Unknown before fulfillment and will be identified in the tracking email. Carrier performance and local handoff may vary by destination.

Taxes, Duties, and DDP/DDU

Unless checkout expressly states that duties and taxes are included, the shipment may be handled on a DDU basis and the recipient may be responsible for applicable import duties, taxes, brokerage, or clearance charges. If checkout expressly states DDP, the included charges are limited to what checkout identifies. If you are unsure, contact us before ordering.

Tracking

When a tracking number is available, it is sent to the email used for the order. Use the carrier link in that message to check progress. Tracking may take several business days to show its first scan; contact us with your order number if it remains inactive or materially delayed.

Contact Us

Company: Fujian Quanzhou Ruilou International Trading Co., Ltd.
Trade Name: DecorCraftCo
Address: Room 2503, Building 3, Baifu Haocheng, No. 666 Erhuan South Road, Chengxiang Town, Anxi County, Quanzhou, Fujian, China
Email: customsouvenirs@decorcraftco.com
Phone: +86 188 5970 7615